Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long will it take to receive my order?
A: Processing times are typically 1-3 business days. Shipping times vary depending on your location and the shipping method selected at checkout. You will receive a shipping confirmation email with tracking information once your order is on its way.
Q: Can I change or cancel my order after I’ve placed it?
A: We process orders quickly to ensure fast delivery. Please contact us immediately if you need to change or cancel an order. We will do our best to accommodate your request if the order has not yet entered the fulfillment process.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Returns & Refunds
Q: What is your return policy?
A: We offer returns within 30 calendar days of your receipt of the item. The item must be unused, in its original condition, and in the original packaging. A receipt or proof of purchase is required.
Q: How do I return an item?
A: To initiate a return, please contact our customer service team. They will guide you through the process and provide you with the necessary instructions and return authorization.
Q: How long does it take to receive a refund?
A: After we receive and inspect your return, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original method of payment. The credit may take some time to appear in your account, depending on your card issuer’s policies.
Q: Can I exchange an item?
A: Exchanges are offered for the same item if it is defective or damaged upon arrival. Please contact us to arrange an exchange.
Q: Who pays for return shipping?
A: The customer is responsible for the cost of return shipping. This cost is non-refundable and will be deducted from your refund total if a refund is issued.
Q: What if my item is on sale?
A: Sale items are final purchase and cannot be refunded. They are only eligible for an exchange if they are defective or damaged.
Product Information
Q: Are your products new and authentic?
A: Absolutely. All products sold on christmas-trinkets.com are brand new, authentic, and come in their original manufacturer’s packaging.
Q: The product I received looks different from the website image. Why?
A: We make every effort to ensure our product photos are accurate. However, slight variations in color or detail may occur due to monitor settings and minor manufacturing changes. Please refer to the product description for precise specifications.
Gifts & Special Orders
Q: I received an item as a gift. How do I return it?
A: If the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of the return once the item is received and inspected. The gift certificate will be issued to you.
Website & Account
Q: How do I create an account?
A: You can create an account during the checkout process by selecting the option to save your information for future purchases. You can also create one at any time.
Q: I forgot my password. What should I do?
A: On the login page, click the “Forgot Password” link. You will be prompted to enter your email address to receive a password reset link.
Need More Help?
If you cannot find the answer to your question here, our dedicated customer service team is ready to assist you. Please don’t hesitate to contact us for further support.